As Frew sewed a jacket, he explained how he customizes every aspect of its design — the width of the lapel, the number and size of the pockets — for each client. What makes a bespoke suit unique, he said, is that it’s the result of skills that only a trained hand can perform. Modern technology cannot create anything comparable.
As I watched Frew work, it became glaringly obvious why he is not rich. Like a 17th-century craftsman, he has no economy of scale. It takes Frew about 75 hours to make a suit — he averages about two per month — and he has no employees. A large part of his revenue is used to pay off his material expenses, and because his labor is so demanding, he relies on an outside salesman, who requires commissions. (Frew can’t even afford to make a suit for himself. When we met, he was wearing shorts and a T-shirt.)